Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIF4109A Mapping and Delivery Guide
Communicate effectively to coordinate incident response procedures

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency TLIF4109A - Communicate effectively to coordinate incident response procedures
Description This unit involves the skills and knowledge required to communicate effectively to coordinate incident response procedures in accordance organisational procedures. It includes responding to the incident, coordinating incident responses, communicating effectively and completing follow-up actions.Licensing, legislative, or certification requirements are not applicable to this unit.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application Work must be carried out in compliance with the relevant regulations and workplace procedures concerning action to be taken in an emergency, fire or accident.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Nil.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Respond to reported incidents
  • Details of incidents are received, analysed, confirmed and prioritised
  • Immediate coordination requirements are identified and actioned in accordance with organisational procedures
       
Element: Coordinate incident response activities
  • Control and/or coordination of incident response activities is assumed and all relevant personnel and other authorities are informed of this action
  • Assistance to be provided to clients and operators is arranged within the limitations of duty of care and organisational requirements
  • Assistance is provided to relevant authorities in accordance with organisational policies and legislative requirements
  • Information is collected and passed on to relevant personnel/stakeholders in accordance with workplace procedures
       
Element: Convey complex information
  • Complex information is conveyed clearly and accurately
  • Recipient understanding of information is monitored and mode of communication is adjusted appropriately
  • Interaction is monitored to ensure it is consistent with the urgency of the situation, in accordance with organisational policies and procedures
       
Element: Communicate with relevant personnel
  • Information is conveyed clearly and clarified when requested by other parties
  • Requirements are communicated clearly and in a manner that reflects an appropriate level of authority
  • Direction, advice and assistance is sought when required and is followed as appropriate to the situation
  • Difficulties in communication are recognised and resolved using appropriate communication skills and techniques
  • Roles and authority of relevant personnel involved in the situation are clarified and respected
       
Element: Overcome barriers to communication
  • Barriers to effective communication are identified by continuous monitoring of the situation
  • Situational needs are identified, clarified and confirmed using appropriate communication skills and techniques
  • Conflict and potential for conflict are dealt with in a manner that prevents escalation
       
Element: Communicate as a team
  • Handover-takeover is performed and full details are communicated to/received from other team member to ensure continuity of incident response
  • Team member communications are acknowledged as received and understood
  • Observations are verbalised to team members
  • Inquiries are made of team members to clarify information required to provide continued incident response
       
Element: Complete follow-up actions
  • Details of incident are collected, recorded and managed in accordance with organisational procedures
  • Contribution is made to debrief process and recommendations are prepared and submitted as required
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include demonstration of applying:

required knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement.

Assessment must include exercises that demonstrate competent performance of the following in a range of situations:

identifying and following organisational incident response procedures

correctly operating communication equipment to organisational requirements

following recording and reporting procedures to organisational standards.

Context of and specific resources for assessment

Performance is demonstrated consistently over time and in a suitable range of contexts.

Resources for assessment include access to:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

an appropriate range of relevant operational situations in the workplace.

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.

Method of assessment

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests.

Practical assessment must occur:

through activities in an appropriately simulated environment, and/or

in an appropriate range of situations in the workplace.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the knowledge and skills required for this unit.

Required knowledge:

Hazards, risks and related precautions to control risk

Layout of network/area under control and potential obstacles for responding parties

Means to control and organise incidents and to provide practical assistance where required

Organisational procedures and policies for responding to incidents

Procedures for contacting emergency personnel and other relevant stakeholders

Relevant work health and safely (WHS)/occupational health and safety (OHS) and other regulatory codes, procedures and guidelines concerning responding to incidents

Types of incidents that can occur and the appropriate action to be taken in each case

Required skills:

Collaborate with others when implementing and coordinating incident response procedures

Complete documentation related to the implementation and coordination of incident response procedures

Interpret and follow operational instructions and prioritise work

Modify activities depending on operational contingencies, risk situations and environments

Operate electronic communication equipment to required protocol

Read and interpret instructions, procedures, information relevant to the implementation and coordination of incident response procedures

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Action to be taken in an incident may include:

alerting relevant organisational personnel and emergency services

assessing nature and extent of incident

ensuring medical assistance is provided where required

identifying and following established incident procedures

isolating and coordinating safety of the scene

recording relevant information and reporting on incident situation in accordance with regulatory and organisational requirements

Consultative processes may include:

contractors

designated emergency officers

emergency services personnel including ambulance, police, fire agencies, SES

personnel and management

other professional or technical staff

WHS/OHS specialists

Communication systems may include:

electronic data interchange

oral communications

phone/mobile phone

radio

short message service (SMS)

Barriers to effective communication may include:

differing terminology/jargon

emotional state

hearing difficulties

language difficulties

religious, social or cultural factors

speech impediments

Complex information may include:

emergency procedures

human resources requirements

incident history

incident situation and implications

specific emergency response equipment

specific emergency response requirements

Information/documents may include:

Acts and regulations

International Maritime Dangerous Goods (IMDG) code markings, HAZCHEM codes and where applicable emergency information panels

incident response procedures

quality assurance procedures

relevant legislation, regulations and documentation related to incident response situations

Applicable regulations and legislation may include:

dangerous goods and hazardous goods regulations

emergency procedures regulations

relevant Australian standards, codes of practice and guidance notes

relevant commonwealth, state/territory WHS/OHS legislation

relevant state/territory environmental protection legislation

relevant state/territory rail safety legislation

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Details of incidents are received, analysed, confirmed and prioritised 
Immediate coordination requirements are identified and actioned in accordance with organisational procedures 
Control and/or coordination of incident response activities is assumed and all relevant personnel and other authorities are informed of this action 
Assistance to be provided to clients and operators is arranged within the limitations of duty of care and organisational requirements 
Assistance is provided to relevant authorities in accordance with organisational policies and legislative requirements 
Information is collected and passed on to relevant personnel/stakeholders in accordance with workplace procedures 
Complex information is conveyed clearly and accurately 
Recipient understanding of information is monitored and mode of communication is adjusted appropriately 
Interaction is monitored to ensure it is consistent with the urgency of the situation, in accordance with organisational policies and procedures 
Information is conveyed clearly and clarified when requested by other parties 
Requirements are communicated clearly and in a manner that reflects an appropriate level of authority 
Direction, advice and assistance is sought when required and is followed as appropriate to the situation 
Difficulties in communication are recognised and resolved using appropriate communication skills and techniques 
Roles and authority of relevant personnel involved in the situation are clarified and respected 
Barriers to effective communication are identified by continuous monitoring of the situation 
Situational needs are identified, clarified and confirmed using appropriate communication skills and techniques 
Conflict and potential for conflict are dealt with in a manner that prevents escalation 
Handover-takeover is performed and full details are communicated to/received from other team member to ensure continuity of incident response 
Team member communications are acknowledged as received and understood 
Observations are verbalised to team members 
Inquiries are made of team members to clarify information required to provide continued incident response 
Details of incident are collected, recorded and managed in accordance with organisational procedures 
Contribution is made to debrief process and recommendations are prepared and submitted as required 

Forms

Assessment Cover Sheet

TLIF4109A - Communicate effectively to coordinate incident response procedures
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIF4109A - Communicate effectively to coordinate incident response procedures

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: